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Sunday, April 26, 2020
Wells Fargo to the Rescue
I have complained in the past about my Wells Fargo bank account. They once demanded my thumb print in order to DEPOSIT a check. When I got my receipt I demanded the supervisor give me a thumb print.
I was ignored.
For almost one year I was being charged $2 to use the FREE to all others ATM machine at the local Wawa’s. I complained that my other cards had no such charge and received a shoulder shrug reply.
Yes, I know, I could just change banks, except some automatic payments and deposits go through this account and it is a pain to undo and change those automatic transactions. It is easier to just use their ATM and give them a thumb print when requested.
Now, in an effort to support fairness in blogging, I am compelled to give Wells Fargo an “Atta Boy” for recently catching a fraudulent charge.
The other day, Frog insisted I purchase an internet guitar service, “Chordify.” It is a nice system that accesses any YouTube recording and displays chords along with the music. You can change keys, or move a capo to play chords in a different open position, pretty nice. Anyway, it was $20 a year and worth trying especially to help with timing as I am not so good at playing along with others.
So, I purchased the service on-line. Gave them my card number and that little code on the back. I almost never do that, because I am old and don’t trust this new internet purchasing stuff, but I had no other choice.
My first purchase attempt did not go through. I figured I punched the wrong number. The second attempt cleared.
So far, I like the service, I need to work with it some, but it is just one more tool to learning how to play guitar…it also works for ukulele and piano.
I made this purchase around 6 PM. At 9:30 Wells Fargo sent me a text to confirm a $213 purchase from Best Buy. WTF! It looked like a scam to me. Hell, I don’t think Best But stores are even open.
We called a number they sent and after 20 minutes on hold, a very helpful representative assured me that the charge was held up. It apparently set off a “Suspicious” charge flag, and it will be removed. He is cancelling my current card and is sending me a new one, because someone has my number.
It won’t do them any good now.
I called Frog to warn him. He said his card denied the purchase also, so he used PayPal (I don’t know either) and was going to double check that account.
It seems “Chordify” has been hacked and the banks are aware.
Anyway, thank you Wells Fargo, you are now welcome to my thumb print anytime.