The Early Days of
Technology
In the early
days of computers in the work place, the IT people were Gods who worked
miracles.
IT people
used this and were reticent to bestow any of their God-like abilities to the lowly
“Users.”
I worked in
an order and execution department of a large brokerage firm. Clerks filed orders in what we called “flip-flop
racks” and then matched executions manually to those orders. The matched reports were then sent to
teletype operators to send the reports back to the order entering office.
In the early
70’s this process was automated. Orders
were filed on a mainframe computer and executions automatically matched with
the report. The execution information was
sent to the office by the computer. Clerks
had to research and resolve messages that did not match for one of several
reasons from an application on a terminal at their desk (we called them CRT’s,
for cathode ray tubes.)
If a message
needed to be sent to an office, it was written on a message pad and dropped off
to a key punch operator to be wired to the office from their own CRT.
If an
account needed to be researched or a trade adjusted, there was a separate “Dumb”
terminal (CRT) for that process.
We had dumb
terminals on each desk for researching trade issues.
We had a few
dumb terminals in a separate area that were used for account research and trade
adjustments.
We had dumb
terminals used by teletype operators to send messages to the offices.
There was
often a wait to use the account research terminals. There were often errors made because teletype
operators misread messages.
Our
department operated this way for years.
One day I was watching an IT person trying to solve a problem. He was on a dumb terminal which we used to
resolve mismatches. I saw him clear the
screen and type a message to send to someone in his department.
“WAIT…What did you just do?”
“What?”
“You can send a message from the
order match terminal?”
“Sure, it all connects to the
mainframe, you just clear the screen and then send the message.”
“So, we can send a message to an
office ourselves? We don’t have to write
it out and then give it to a teletype operator to send?”
“Sure, their terminal is no different
than yours.”
“WHAT? Could we also use all the
terminals to do account research?”
“Sure, just clear the screen and type
“PC” and the account research application will pop-up.”
“So, we don’t have to stand in line waiting
for an account research terminal?”
“No.”
“We can send our own messages?”
“Sure.”
“We can do everything we need to do at
our own dumb terminal?”
“Sure.”
“Why have we been standing in line
waiting for a terminal, and needing a special operator to send messages when we
can do it all from the terminal at our desk?”
“I don’t know, no one ever asked.”
It took me
several weeks to convince those in my department that they could perform all
operations from one terminal by clearing the screen and entering the correct
application code. Some people still refused
to send their own messages and they continued to use the separate terminals for
account research.
Change is
difficult.