YOU WANT OIL WITH THAT CAR?
To sweeten the deal, the friend of my wife’s brother’s best friend offered us a free oil change and lube for life. How could you turn that deal down?
We bought the car from a dealership that was forty minutes away from our local dealer, but the money we saved was well worth the extra drive. The two years free maintenance was good at any dealer, so for the last two years we have taken the car to the more convenient dealer. In order to get the lifetime free oil change, we are required to bring the car into the dealership of the wife’s brother’s best friend’s friend.
Before she brought the car in for this service, Mrs. C called her brother’s best friend’s friend. It seems he no longer works at the Toyota dealer, but he does work for the Kia dealer which is affiliated with the same auto group. Mrs. C called the Toyota dealer; they transferred her to the Kia dealer.
Day one, the brother’s best friend’s friend was on vacation. Day two he was unavailable. Day three he was snowed in. Day four he had a family emergency. On day five she finally got in touch with her brother’s best friend’s friend, Andrew.
“Andrew, this is Karen, the sister of John, who is best friends with your friend Sammy.”
“Sammy? Oh yeah, how is…Sammy?”
“Ah I don’t really know Sammy, but he is my brother’s best friend. We bought a Toyota two years ago…you promised a free oil change for life…”
“Oh yeah, I remember.”
“Is the deal still good, I mean you now with Kia and all?”
“Oh sure, I still work for the same company.”
“How do I make an appointment?”
“Just call the Toyota service department, and ask for Ronnie. Tell them you are a relative of mine, they will take care of everything.”
Mrs. Cranky called Toyota four times before she finally reached Ronnie’s answering machine. Each time she called she had to explain to someone that she was Andrew’s relative. Each time she felt like she was leaving code for a major drug deal.
We await a return call from Ronnie. Mrs. C decided that if asked, she is going to be Andrew’s second cousin…twice removed.
I’m thinking it might just be easier to take the car to the dealer down the street and pay $29.95.