Can I Sue “Ring” For Causing My Divorce?
I thought I
finally got it right with Mrs. C, and in fact in our tenth year of wedded bliss
we have yet to have a serious argument.
Oh, we have had a few yelling matches, but they are over and laughed
about within an hour or less and all is forgotten.
Today was a
bit worse.
Today we logged
onto the “Ring” web site to re-purchase their home security on-line monitoring
package. It is $30 a year, and without
it the whole system is kind of worthless.
They give you the first year free and we received a warning that that
first year is about to expire.
Here is
where things started to go wrong.
Mrs. C had
me bring up the web site on my computer.
Then she started giving me directions in her weird Mrs. C directional
way.
“Hit the ‘My
Plan’”
“Where is
that?”
“Up on
the top.”
“What up
top, right, left?”
“Yes.”
“What yes?”
“Right on
the left!”
“You mean
the button that says ‘Your Plan’?”
“My plan,
your plan…what is the difference?”
You get the
idea.
From there, what ever I clicked on did not give me anything I needed. It was totally impossible to re-purchase this plan.
Mrs. C kept barking instructions and was convinced that I was just not clicking correctly, like there is a wrong way to click an icon!
Finally, when
we got into an argument about “Just scroll up for more information” when
I think of it as “Scrolling down for more information” I hit the roof
and just gave her my computer.
“Why are
we doing this like I am in a plane and you are ground control trying to talk me
through a landing?”
Anyway.
After my
total inability to follow directions and re-up the “Ring” plan, Mrs. C took
over the computer in a “Let me do this you idiot kind of way.”
I was steaming. Mrs. C was disgusted.
Ha! Mrs. C
was getting nowhere with the “Ring” walk-through directions also.
“They
claim 24 -hour service, can we just call them!”
“I would
if I could just find a telephone number!”
“Give it
to me, I’ll get the number!”
“No you
won’t, you’re an idiot remember!”
By some miracle
Mrs. C managed to break the code and find an actual phone number to call.
Mind you we had
been at this project for 45 minutes, we were totally frustrated and at each
other’s throats like we have never been at each other’s throats…EVER!
“It’s
ringing…Hello”
“……….”
“Yes, I
am trying to re-subscribe to the service that you have messaged us is about to
expire and I am unable to find the correct screen to make the purchase.”
“…… …. …… …. …….. …”
“Ok,
thank you very much.”
“What did
they say?”
“There is
a problem on their end; we should try later or tomorrow.”
“WHAT? You would think they might put that message
on their web site.”
“You’d think.”
“Do you
think we could sue them if this whole mess caused us to get a divorce?”
“Probably
not, no matter what their web site issue is, you are still a jerk!”
I keep
forgetting.
You two have the most interesting fights. Most entertaining for all of us that is.
ReplyDeleteHave a fabulous day, Joe. 😎
You two make my day!
ReplyDeleteActually, I sympathise with you. Why is it that electronic firms do not have a direct "Contact Us" e-mail address. Here in the UK I tried to contact several broadband internet providers. Their websites do not have an e-mail address. The only way to contact them is by phone or by "On-line chat" where you write something and the idiot at the other end takes ages to respond and does not answer the query you raised.
ReplyDeleteI hope you don't get such a bad service in the USA.
God bless.
So, they had a soon-to-be paying customer on the phone and they told you to try later? Lol, that is some piss poor customer service right there.
ReplyDeleteYou two are such fun, from a distance. Wonder if Ring is located in Iowa?
ReplyDeleteIt would have gone so much more smoother if you could actually talk to a live agent from the get go to renew this instead of having to do it online, but no, companies won't do that and leave that as an end result to try to connect with someone who is breathing and not a bot. But that seems to be the way most business is run these days.
ReplyDeletebetty
For some reason the idea of having that service scares me. I would be nervous watching video to see who was approaching my house while I was away. Or while I was sleeping. Or taking a shower. We live in the country and my luck I would be the one to finally get a good picture of Big Foot..on my front porch..oh wait, that's the UPS guy in brown clothes. Never mind.
ReplyDeleteWell, you may be a jerk (to her), but at least you are not an idiot.
ReplyDeleteI HATE websites that don't give the correct options for things. I don't think you and Mrs C are headed for divorce though. Especially now that she knows it wasn't your fault because she couldn't work out the website either.
ReplyDeleteI have to take your side on the scrolling DOWN, and the MY plan/YOUR plan. Can't be too careful with technology. One click and you could mess up really bad!
ReplyDeleteI think they do that on purpose, hide the phone number so you can't resolve your issues. Especially the companies who make you have a credit card on file, and bill you automatically every year. Maybe RING is being so difficult because they WANT YOU to let them automatically bill you every year. Otherwise, I can't explain why they're making it so hard for you to BUY THEIR SERVICE!
I feel your pain. I have got to the point of ignoring calls to do something on line. If they can't co-operate with me they don't get my business.
ReplyDelete