Sunday, April 29, 2018
I Need a Computer Fix
I Need a Computer Fix
My computer crapped out Thursday. It still worked, but the keyboard was dead. I found a popup touchpad-type keyboard, but that was really a pain to try and use. I needed a computer fix.
I took the machine to the Geek Squad. These Geeks are computer savvy and pretty smart, or so it seems. The thing about any subject where someone knows more than you, it is easy to think they know everything. Most of these techs know a lot, almost no one knows everything.
The first guy that looked at my computer told me the keyboard was shot. I would have to send it out and it would take maybe 4-6 weeks for them to replace a new keyboard.
That was unacceptable. I could buy a new cheap laptop (they are getting cheap if you don’t need a ton of fancy stuff and memory to store and watch movies and music) for almost as much as it would cost to fix my old laptop. Beyond the cost, I really did not want to lose any files or go through the pain of resetting everything where I want it and restoring all my “Favorites.”
I explained to the guy that I did not think it was a hardware issue. My battery ran down to zero as I thought it was charging, but I had a bad connection. As soon as I plugged it in successfully, my keyboard did not function. I thought this to not be a coincidence. Another Geek was consulted and he agreed it was probably a software issue but I would still have to send it away for probably one to three days.
This was reluctantly acceptable.
I was without a computer for a day…I needed a fix. I needed information and had nowhere to go, I needed a fix. I needed to see who was blogging, I needed a fix. I needed to post on my blog and read comments. I needed a fix. Without my computer being fixed, I needed a fix.
The withdrawal pains were awful.
Friday I got a call, the keyboard was toast and my best cheapest solution would be a wireless keyboard as a replacement. Crap! I figured I would buy a new computer and go through the pains involved with getting things the way I like it, and also get a wireless keyboard and be a multi computer owner.
I told the guy on the phone,
“Crap, I really still believe it is not hardware, it is just too much of a coincidence for the keyboard to crap out the exact time that my battery went to zero.”
Geek on the phone gave me a bull shit explanation how it could happen and I resigned myself to plan “b.”
An hour later I got a call from the same Geek.
“Good news, It’s fixed, when you told me about the battery I figured it out and found the issue.”
“Excellent! Thank you.”
I did not mention my disgust that Geek-one did not pass on the battery information to Geek-two, I was just glad Geek-two fixed the problem.
Saturday afternoon I picked up the computer. Keyboard works, no files lost. I had to remember or get a bunch of new passwords for several applications, that was painful, but not horrible…OK it border-line horrible.
I’ve spent several hours getting a computer fix with my fixed computer. It is a warm glow of relief.
I don’t ever want to be in need of a fix again.