That’s FED X’D’ up
This past Friday, 8 days from Mrs. C’s daughter’s wedding, FED X f**K'd up.
Apparently, the operation at Fed X is highly computerized. Computers are great, except they often do not allow for the option of thinking.
Mrs. C was waiting for a delivery. It was a fairly important delivery given the up coming nuptials. She purchased a wedding dress and her own dress in NYC. She could have just brought the dresses home from NYC, but then there was a NYC sales tax which was … just say it was friggin expensive. Having the dresses delivered to New Jersey saved a boat load of money. A great idea except for FED X.
Friday the step-crank and future bride received an email from FED X that the package could not be delivered as the given address did not exist. The package was to be delivered to
555 Something Rd.
The step crank was not having any luck straightening out the situation and it was up to Mrs. C to fix it.
Mrs. C called and advised FED X that the correct address should be
555 Something Club Rd.
She was asked, “Are you the shipper? and do you have a blah blah code (some kind of a code)?”
“Can’t help you then.”
HEY FED X! Put on your thinking cap. You have a package that you can’t deliver because of a bad address, and the intended recipient calls to give you the correct address…and you will not accept it?
Mrs. C called the shipper to call FED X and correct the address.
FED X had a list of acceptable people from the shipper to make an address change. The dress place, the shipper, named several people before finding someone from which FED X would accept an address change.
That person was in Spain and not reachable at the time.
Now if I was on the call, I might have asked to speak to a supervisor. I might then have mentioned that if the coming wedding was ruined because your idiot people can not ship to 555 Something Rd because it does not exist and will not ship to 555 Something Club Rd which does exist because we can’t reach someone in Spain to give you the correct address there just could be a law suit involved!
Fortunately. I was not involved because those stupid threats never work with idiots. They usually make things worse.
The package was currently 15 minutes away, but they would also not allow Mrs. C to just come and pick it up.
Why? I don’t know, probably as they are all IDIOTS at FED X!
Anyway, FED X was finally convinced to deliver the dresses to a FED X location even closer and Mrs. C could pick them up there.
Yes, I hear you that makes no sense at all.
Keep in mind that if FED X did deliver to 555 Something Club Dr. and no one was home they would have just left a many thousand-dollar package sitting on our front stoop. Yet they would not trust someone whose name was the same as the recipient to make an address change from one that did not exist to the address that matches with her name, if you just took the time to Google it.
Sometime after this call, Mrs. C called again just to double check. Someone had changed the instructions to forward the package and it was set to be returned to NYC, where at this point, I would say there would be an excellent chance it would be totally lost forever.
Now the Step-crank was understandably freaking out. Mrs. C was understandably fuming.
She called the main FED X location where the package was, and relayed her Fume and the Step-cranks Freak.
She actually found a human who could think. A nice lady, Gwen, who could understand the anxiety involved with a wedding dress.
Gwen said for Mrs. C to come get the package, only about 15 minutes away, and she would guard it with her life.
We left before the phone hit the hook. Mrs. C showed her ID at the front desk. Gwen was ready and expecting her; we were home with the dresses safe and sound in a half-hour.
Thank you, Gwen, for having a brain and a heart.
As for the rest of FED X … you are all unbelievably stupid with a capitol