This post almost made it to delete, but I am running out of material and Saturday is a slow day so here it is. My apologies, better stuff (I think) is coming next week.
Mrs. Cranky and I bought a new dishwasher this week. It is a brand new Whirlpool purchased from Sears for $500. The salesman explained how this unit was efficient, quiet, and left the dishes clean and dry. I was not so interested in efficient and quiet; clean and dry got my attention. Our current dishwasher is quiet, I guess it is efficient, but it does not clean or dry the dishes. I wanted to replace our dish-rinser with a dish washer.
The salesman extolled the virtues and the reliability of this machine. He then tried to sell me a three year guarantee for one hundred and twenty-five dollars.
I thought that was rather expensive, and told the salesman as much.
“If this machine is so reliable, why would I need to pay an extra 25% for insurance that it will work?”
“Do you know how expensive it is to call a repairman?”
“No, because I have not had an appliance break down in less than three years after purchase since they stopped making TV’s with tubes. Does your guarantee pay for a new machine, or a prorated machine? Is everything guaranteed or just the parts that never break and do you guarantee that I will be able to find the freaking guarantee three years from now to prove that I paid for it in the first place?”
“I have my own guarantee. If this thing breaks down in less than one year, I guarantee I will be marching through this store with a ‘Sears Sucks’ sign until I get my money back or you have me arrested. Further, can you guarantee Sears will still be in business in three years? Have you seen your stock lately?
“Then I guess you don’t want the guarantee?”
“No thank you.”
Do you buy a guarantee because it is a good idea or because you feel not buying it will jinx the product?